Exam & Assessment Support
Support Before, During and After Your Assessment
IBACTP® provides assessment support to help candidates understand examination requirements, prepare for their scheduled assessment, address access or technical issues, and obtain guidance regarding applicable assessment policies.
Exam & Assessment Support Includes
Comprehensive advisory, operations, and guidance provided across the lifecycle.
- Examination registration
- Candidate eligibility
- Assessment pathway requirements
- Exam scheduling and rescheduling
- Testing instructions
- Identification requirements
- Technical requirements
- Online examination access
- Proctoring requirements
- Examination policies
- Approved assessment or capstone requirements, where applicable
- Retake questions
- Score and result inquiries
- Candidate conduct requirements
- Examination-related technical incidents
- Assessment complaints and appeals
Before Your Examination
Candidates should review all applicable examination instructions and confirm that they have:
- Correct examination date and time
- Required identification
- Reliable internet access for online examinations
- Compatible computer/device and browser
- Required login or examination access information
- Suitable testing environment
- Understanding of applicable examination rules
Do not send examination questions, answers, passwords, authentication codes, or other secure examination content.
Reporting an Exam Issue
If you experience any technical or operational issue during an assessment, please provide:
- 01 Full name
- 02 Registered email
- 03 Certification name
- 04 Candidate/reference number
- 05 Scheduled examination date and time
- 06 Device and browser used
- 07 Description of the issue
- 08 Error message, if applicable
- 09 Screenshot where appropriate
Phone Inquiries
Contact IBACTP® by phone for general administrative, certification, and organizational inquiries:
972-860-1580NEED HELP CHOOSING THE RIGHT SUPPORT AREA?
To ensure rapid resolution and direct dispatch, IBACTP® operates two dedicated communication channels. Choose the appropriate desk below:
Certification, Exam or Credential Question?
Use this channel for certification applications, examinations, assessments, certification results, digital credentials, verification, recertification, and certification-related appeals.
Training, Corporate, University, Partner or Technical Question?
Use this channel for training, corporate programs, universities, Affiliate Training Partners, student support, invoices, payments, technical assistance, and general administrative inquiries.