Future of Work & Tech

Technology changes more than systems.

It changes:

The IBACTP® Future of Work & Technology Center helps professionals understand how AI, automation, robotics, data, cloud platforms, and digital technologies are reshaping work.

TECHNOLOGY CHANGES TASKS BEFORE IT CHANGES JOB TITLES

A role consists of many tasks.

Technology may:

AUTOMATE

Technology performs the task.

AUGMENT

Technology helps a person perform the task.

TRANSFORM

The task is redesigned.

Entirely new tasks emerge.

The future of work should therefore not be framed simply as:

“People versus machines.”

It is increasingly:

“People working with intelligent systems.”

AI can support:

AI agents may increasingly perform sequences of tasks rather than isolated activities.

Organizations must decide:

Which work can be automated?

Which work should be augmented?

Which decisions require human approval?

How should AI outputs be reviewed?

How should performance be measured?

SKILLS FOR THE FUTURE

AI LITERACY

Understand what AI can and cannot do.

DATA LITERACY

Interpret evidence and data.

DIGITAL FLUENCY

Operate confidently across digital environments.

CYBERSECURITY AWARENESS

Understand digital risk.

CRITICAL THINKING

Evaluate information and challenge weak assumptions.

COMMUNICATION

Explain complex information clearly.

PROBLEM SOLVING

Apply technology to meaningful challenges.

ETHICAL JUDGMENT

Consider consequences.

ADAPTABILITY

Continuously learn.

Technology is creating new or rapidly evolving roles such as:

Future high-performing organizations may combine:

The objective is not simply to replace tasks.

It is to redesign work around the strengths of each.

WORKFORCE TRANSFORMATION MODEL

Step 1 IDENTIFY CHANGE Read this step

Which technologies will affect operations?

Step 2 MAP TASKS Read this step

Which tasks will be automated, augmented, or redesigned?

1. 3IDENTIFY SKILL GAPS

What new capabilities are required?

1. 4RESKILL

Develop workforce competency.

1. 5REDESIGN ROLES

Update responsibilities.

1. 6GOVERN

Establish policies and accountability.

Step 7 MEASURE Read this step

Track productivity, quality, engagement, and risk.

Future leaders will increasingly need literacy in:

They do not need to become engineers.

They do need to make informed technology decisions.