Have a question or need assistance? Contact the appropriate IBACTP® team for certification, training, partnerships, membership, corporate programs, university programs, or general administrative matters.
Contact & Support
Get the Help, Information and Guidance You Need
Get the Help, Information and Guidance You Need
- Questions. Support. Guidance. Solutions.
- Contact Us
- Support Center
- Feedback
- Office Locations
Contact & Support
Contact & Support
IBACTP® provides dedicated support for certification candidates, credential holders, professionals, organizations, universities, Affiliate Training Partners, instructors, and other stakeholders.
Whether you need assistance with certification, examinations, training, digital credentials, partnerships, account access, billing, or general inquiries, use the appropriate support channel below.
Contact & Support
Contact Us
Connect With IBACTP®
General & Administrative Support
Contact us for:
- General inquiries
- Training information
- Corporate programs
- University partnerships
- Affiliate Training Partner inquiries
- Professional membership
- Student programs
- Billing and invoices
- Institutional inquiries
- Partnership opportunities
- Administrative assistance
Email: admin@ibactp.org
Certification & Credentialing Support
Contact the Certification Team for:
- Certification applications
- Eligibility questions
- Candidate registration
- Examination inquiries
- Assessment requirements
- Certification results
- Digital certificates
- Digital badges
- Credential verification
- Credential corrections
- Recertification
- Certification-related complaints or appeals
Email: certification@ibactp.org
- Telephone
- 972-860-1580
- Headquarters
Before Contacting Us
For faster assistance, include your:
- Full name
- Registered email address
- Certification or program name, where applicable
- Candidate or credential number, if available
- Organization or university, if applicable
- Country
- Clear description of your request
- Relevant supporting documentation
Choose the Support Area That Matches Your Request
Certification Support
The IBACTP® Certification Support Team assists candidates and credential holders throughout the certification lifecycle—from selecting and applying fo...
Get SupportExam & Assessment Support
IBACTP® provides assessment support to help candidates understand examination requirements, prepare for their scheduled assessment, address access or...
Get SupportTraining Support
IBACTP® Training Support assists learners participating in certification preparation and professional development programs delivered directly by IBACT...
Get SupportCredentials & Badges
IBACTP® Credential Support assists certified professionals with digital certificates, digital badges, credential records, verification, and credential...
Get SupportCorporate Support
IBACTP® works with corporations, government agencies, nonprofit organizations, technology companies, and other institutions seeking structured profess...
Get SupportUniversity Support
IBACTP® supports universities, colleges, academic departments, continuing education units, faculty, career services teams, and students seeking to con...
Get SupportTraining Partner Support
IBACTP® Affiliate Training Partner Support assists prospective and approved training organizations with affiliation, onboarding, authorized program de...
Get SupportTechnical Support
IBACTP® Technical Support assists users experiencing eligible technical problems with online systems, training access, certification services, and dig...
Get Support
Contact & Support
Support Center
Find the Right Support. Resolve Issues Faster.
The IBACTP® Support Center is the central destination for candidates, credential holders, learners, organizations, universities, and partners who need assistance with IBACTP® programs and services.
Choose Your Support Area
Certification Support
Get help with applications, eligibility, registration, certification status, requirements, and recertification.
Exam & Assessment Support
Find assistance with examination access, scheduling, assessment requirements, proctoring, results, and retakes.
Training Support
Get help with training enrollment, learning access, self-paced programs, instructor-led training, learning materials, and certification preparation.
Credentials & Badges
Access assistance with digital certificates, badges, credential records, corrections, sharing, and verification.
Corporate Support
Request assistance with private cohorts, workforce certification, group enrollment, customized training, and organizational programs.
University Support
Get support for university affiliations, student programs, certification pathways, faculty development, and academic collaboration.
Training Partner Support
Access assistance with Affiliate Training Partner applications, onboarding, candidate coordination, program delivery, invoices, and renewals.
Technical Support
Report account, portal, examination-platform, training-platform, website, or digital-credential access issues.
Frequently Requested Help
Certification Application | Exam Access | Digital Certificate | Credential Verification | Training Access | Partner Application | Invoice Request | Technical Problem
Protect Your Information
Never submit passwords, authentication codes, complete payment-card information, examination questions, examination answers, or other confidential assessment content through a support request.
_________________________________
Contact & Support
Feedback
Your Experience Helps Us Improve
IBACTP® values constructive feedback from candidates, credential holders, members, learners, employers, universities, Affiliate Training Partners, instructors, and other stakeholders.
Feedback helps us evaluate experiences, identify opportunities for improvement, and strengthen certification, training, credentialing, support, and professional-development services.
We Welcome Feedback About
- Certification experience
- Candidate registration
- Examination processes
- Training programs
- Learning resources
- Digital credentials
- Credential-holder services
- Website experience
- Support services
- Professional membership
- University programs
- Corporate programs
- Affiliate Training Partner services
- Events and professional development
- Accessibility
- General service improvement
Suggestions & Ideas
Have an idea that could improve an IBACTP® program or service?
We welcome constructive suggestions concerning:
- New certification areas
- Professional-development resources
- Candidate services
- Credential-holder benefits
- Training resources
- Digital services
- Professional community initiatives
- Website functionality
- Support experience
Feedback Is Different From a Formal Complaint or Appeal
General feedback should not be used when a formal process is required.
If your concern relates to a:
Certification Appeal — use the applicable appeals process.
Formal Complaint — submit through the designated complaints channel.
Credential Misuse or Ethical Concern — use the Report Misuse process.
Technical Problem — use Technical Support.
This helps ensure that matters requiring formal review are routed appropriately and handled under the applicable procedures.
Submit Feedback
When useful, provide:
- Your relationship with IBACTP®
- Program or certification involved
- Description of your experience
- What worked well
- What could be improved
- Suggested solution or recommendation
Contact & Support
Office Locations
Connect With IBACTP® Wherever You Are
IBACTP® serves a growing international community of technology professionals, certification candidates, credential holders, organizations, universities, and training partners.
Our programs are designed for global participation through digital certification services, virtual training, institutional partnerships, and international Affiliate Training Partners.
IBACTP® Headquarters
International Board of AI, Cybersecurity & Technology Professionals (IBACTP®)
- Global Reach
IBACTP® supports professionals and institutional relationships across major international regions, including:
North America
Professional certification, workforce development, corporate programs, university collaboration, and institutional engagement.
Europe
Certification, professional development, technology competency development, and partnership opportunities.
Middle East
Professional certification, institutional partnerships, Affiliate Training Partners, corporate learning, and workforce-development programs.
Africa
Technology skills development, certification pathways, university engagement, professional training, and institutional collaboration.
Asia-Pacific
Professional certification, technology training, workforce development, and partnership opportunities.
Latin America & Caribbean
Professional certification, institutional collaboration, professional development, and expanding partner engagement.
Important Location Information
Not every country or region in which IBACTP® serves candidates necessarily has a physical IBACTP® office.
Some regions may be supported through:
- IBACTP® headquarters
- Digital services
- Virtual training
- Authorized Affiliate Training Partners
- University affiliates
- Institutional partners
- Corporate programs
- Regional representatives, where formally designated
Only locations and organizations formally identified by IBACTP® should be represented as official offices, affiliates, or authorized partners.
Looking for Support in Your Region?
Contact the IBACTP® team and provide your country and the service you require. We will help direct your inquiry to the appropriate support channel.
Contact & Support at a Glance
Contact Us
Speak with the appropriate IBACTP® team about certification, training, partnerships, programs, or general inquiries.
CONTACT USSupport Center
Get help with certification, examinations, training, credentials, accounts, partners, and technical issues.
GET SUPPORTFeedback
Share your experience, suggestions, and ideas to help strengthen IBACTP® programs and services.
SHARE FEEDBACKOffice Locations
Find IBACTP® headquarters information and learn how we support our international professional community.
VIEW LOCATIONSWE'RE HERE TO SUPPORT YOUR PROFESSIONAL JOURNEY
Questions. Support. Guidance. Solutions.
From your first certification inquiry through assessment, credentialing, professional development, and recertification, IBACTP® provides structured support throughout your professional journey.
CERTIFY → DEVELOP → CONNECT → MAINTAIN → ADVANCE