CITP®
Certified Information Technology Professional
Modern organizations depend on information technology professionals who can support, secure, integrate, troubleshoot, and improve the systems that power everyday operations.
Operate. Support. Secure. Improve.
Professional Level
For practitioners, specialists, analysts and engineers
Vendor-Neutral
Skills and knowledge that apply across platforms and tools
Global Recognition
Recognized internationally across industries and regions
Digital Credential
Shareable, verifiable credential and certificate
What You Will Learn
Master the core areas of information technology.
Systems Administration & Support
Networking Essentials
Endpoint, Device & Asset Management
IT Service Management Practices
Business Applications & Integration
IT Security Practices
Automation, Scripting & Documentation
About the credential
Become an Information Technology professional the market trusts.
The International Board of AI, Cybersecurity & Technology Professionals (IBACTP®) Information Technology Certification Pathway is designed to validate competency at two progressive levels
- CITP® — Professional Level
- Support
- Configure
- Secure
- Troubleshoot
- Integrate
- Operate
- Improve
↓
Professional level — Three-year certification cycle with continuing professional education
CITM® — Advanced / Management Level
- Assess
- Strategize
- Govern
- Prioritize
- Invest
- Measure
- Lead
- Transform
Together, CITP® and CITM® create a structured progression from broad, hands-on IT competency to enterprise technology management and leadership.
CITP®
Who Should Earn CITP®?
The Certified Information Technology Professional (CITP®) is designed for individuals seeking to build, validate, or broaden professional competency across modern IT environments.
It is particularly suitable for:
- IT Support Specialists
- Help Desk Technicians
- Service Desk Analysts
- Desktop Support Technicians
- IT Technicians
- Systems Support Specialists
- Junior Systems Administrators
- Network Support Technicians
- Cloud Support Professionals
- Technical Support Engineers
- IT Operations Analysts
- Infrastructure Support Specialists
- Application Support Specialists
- End-User Computing Specialists
- IT Generalists
- Technology Consultants
- Professionals transitioning into information technology
Curriculum
CITP® Body of Knowledge — 8 Modules
Module 1 — IT Foundations, Hardware, and Operating Systems
1.1 Computer Hardware and Components
1.2 Windows, Linux, and Operating-System Concepts
1.3 Storage, File Systems, and Peripherals
1.4 Virtualization and Endpoint Configuration
1.5 User Accounts, Services, and System Administration
Module 2 — Networking, Connectivity, and Infrastructure
2.1 TCP/IP and Network Fundamentals
2.2 IP Addressing, DNS, DHCP, and Network Services
2.3 LAN, Wireless, and Remote Connectivity
2.4 Network Devices, Routing, and Switching Concepts
2.5 Network Troubleshooting and Performance
Module 3 — Cloud, Virtualization, and Modern Infrastructure
3.1 Cloud Service and Deployment Models
3.2 Virtual Machines, Containers, and Hosted Infrastructure
3.3 Cloud Identity, Storage, and Networking
3.4 SaaS, Hybrid, and Distributed Environments
3.5 Cloud Monitoring, Availability, and Cost Awareness
Module 4 — Cybersecurity, Identity, and Endpoint Protection
4.1 Cybersecurity Foundations and Threat Awareness
4.2 Authentication, Authorization, MFA, and Least Privilege
4.3 Endpoint Hardening, Patching, and Malware Protection
4.4 Data Protection, Backup, and Secure Configuration
4.5 Security Monitoring, Incident Awareness, and User Security
Module 5 — Applications, Databases, Storage, and Data Services
5.1 Enterprise Application Concepts
5.2 Database Fundamentals and SQL Awareness
5.3 File, Storage, and Permission Management
5.4 Backup, Recovery, and Data Availability
5.5 Application Integration and Service Dependencies
Module 6 — Technical Support, Troubleshooting, and Service Management
6.1 Support Models and User Assistance
6.2 Structured Troubleshooting Methodology
6.3 Incident, Request, and Escalation Management
6.4 Documentation and Knowledge Management
6.5 Service Quality and Customer Communication
Module 7 — IT Operations, Automation, and Reliability
7.1 Monitoring and Operational Visibility
7.2 Backup, Recovery, and Business Continuity Concepts
7.3 Change, Configuration, and Asset Management
7.4 Scripting, Automation, and APIs
7.5 IT Reliability and Continuous Improvement
Module 8 — AI-Assisted IT and Emerging Technologies
8.1 AI-Assisted Support and Service Desk Applications
8.2 AIOps, Monitoring, and Intelligent Automation
8.3 IoT, Edge, and Connected Technology Environments
8.4 Emerging Cloud and Digital Workplace Technologies
8.5 Responsible AI, Ethics, and Professional Development
Learning outcomes
CITP® Course Learning Outcomes
Upon successful completion, participants will be able to:
1. Apply IT Systems and Operating-System Principles
Configure and support hardware, operating systems, storage, virtualization, users, and endpoint services.
2. Support Networks and Enterprise Connectivity
Interpret TCP/IP, addressing, DNS, DHCP, wireless, network services, and common connectivity issues.
3. Apply Cloud and Virtual Infrastructure Concepts
Support cloud services, virtual systems, hosted applications, identity, storage, and hybrid environments.
4. Apply Cybersecurity and Access-Control Practices
Apply least privilege, authentication, endpoint security, patching, malware protection, secure configuration, and security awareness.
5. Support Applications, Databases, Storage, and Data Services
Interpret application, database, storage, permission, backup, and data-access issues.
6. Perform Technical Support and Structured Troubleshooting
Identify symptoms, gather evidence, isolate root causes, resolve issues, document actions, and escalate when required.
7. Apply IT Operations, Automation, and Reliability Practices
Use monitoring, backup, recovery, change management, scripting, automation, and operational controls.
8. Evaluate AI-Assisted IT and Emerging Technologies
Assess appropriate uses of AI, automation, AIOps, IoT, edge, and emerging technologies in IT operations.
What is assessed
CITP® Certification Testing Outcomes — Skills & Competencies Tested
The Certified Information Technology Professional (CITP®) certification assessment evaluates whether candidates can apply information technology knowledge, technical reasoning, troubleshooting methods, security practices, and operational judgment to real-world workplace situations.
CITP® testing is designed to measure more than terminology recall. Candidates are expected to demonstrate the ability to interpret technical information, identify problems, select appropriate solutions, secure systems, restore services, and support reliable IT operations across eight competency areas.
1
1. Systems, Hardware, and Operating Systems
Candidates demonstrate the ability to:
Skills Tested:
System Configuration • Hardware Evaluation • Operating-System Support • User Administration • Storage • Virtualization • Endpoint Troubleshooting
- Evaluate computer hardware, components, peripherals, and system requirements.
- Interpret Windows and Linux operating-system concepts.
- Configure and manage users, groups, permissions, and system services.
- Evaluate storage, file systems, devices, drivers, and system resources.
- Interpret virtualization and endpoint-configuration scenarios.
- Diagnose common hardware and operating-system problems.
- Determine appropriate corrective or escalation actions.
2
2. Networking and Connectivity
Candidates demonstrate the ability to:
Skills Tested:
TCP/IP • IP Addressing • DNS • DHCP • Wireless • Connectivity Analysis • Network Troubleshooting
- Interpret TCP/IP and network-communication concepts.
- Analyze IPv4 and IPv6 addressing scenarios.
- Evaluate DNS and DHCP configurations.
- Diagnose wired and wireless connectivity problems.
- Interpret routing, switching, gateway, and basic network-service conditions.
- Evaluate remote-access and VPN-related scenarios.
- Identify likely causes of network-performance or connectivity failures.
3
3. Cloud Computing and Virtualization
Candidates demonstrate the ability to:
Skills Tested:
Cloud Services • Virtual Infrastructure • Cloud Identity • Storage • Hybrid Environments • Availability • Cloud Operations
- Differentiate IaaS, PaaS, SaaS, and relevant deployment models.
- Evaluate virtual machines and hosted infrastructure.
- Interpret cloud storage and resource scenarios.
- Evaluate cloud identity and access requirements.
- Analyze basic cloud-networking and hybrid-environment situations.
- Identify availability and service-dependency issues.
- Determine appropriate actions when cloud resources or hosted services are unavailable.
4
4. Cybersecurity, Identity, and Endpoint Protection
Candidates demonstrate the ability to:
Skills Tested:
Identity • Access Control • MFA • Endpoint Security • Patching • Malware Protection • Secure Configuration • Security Judgment
- Apply authentication and authorization principles.
- Evaluate user permissions and least-privilege requirements.
- Select appropriate MFA and account-security practices.
- Apply endpoint hardening and secure-configuration principles.
- Evaluate patching and vulnerability-related scenarios.
- Recognize malware and suspicious system activity.
- Apply appropriate endpoint-protection and data-protection measures.
- Determine when a potential security incident requires escalation.
5
5. Applications, Databases, Storage, and Data Services
Candidates demonstrate the ability to:
Skills Tested:
Application Support • Database Awareness • Storage • Permissions • Backup • Recovery • Data Availability
- Evaluate enterprise application-support scenarios.
- Identify dependencies affecting application availability.
- Interpret basic database concepts and SQL-related situations.
- Analyze storage capacity and file-access problems.
- Evaluate file and folder permissions.
- Interpret backup and recovery requirements.
- Diagnose common application and data-access problems.
- Determine when application, database, or storage issues require specialist escalation.
6
6. Technical Support and Troubleshooting
Candidates demonstrate the ability to apply structured troubleshooting methods to realistic user, endpoint, application, network, and service problems.
Candidates may be required to:
- Identify symptoms and affected users or systems.
- Gather relevant technical information.
- Determine the scope of a problem.
- Develop and test likely causes.
- Isolate root causes.
- Select appropriate corrective actions.
- Validate that the solution restored service.
- Document the resolution.
- Determine whether escalation is required.
- Communicate appropriately with users and technical teams.
7
Troubleshooting Progression
Identify → Gather Evidence → Diagnose → Resolve → Validate → Document
Skills Tested:
Problem Analysis • Root-Cause Reasoning • Resolution Selection • Validation • Escalation • User Communication
8
7. IT Operations, Service Management, and Reliability
Candidates demonstrate the ability to:
Skills Tested:
Monitoring • Service Management • Backup & Recovery • Change Management • Reliability • Documentation • Operational Improvement
- Interpret system and service-monitoring information.
- Evaluate service availability and operational conditions.
- Apply basic incident, request, and problem-management principles.
- Evaluate backup and restoration scenarios.
- Recognize business-continuity and disaster-recovery dependencies.
- Apply change and configuration-management principles.
- Evaluate IT asset and documentation requirements.
- Determine where automation can improve operational consistency.
- Identify opportunities for continual service improvement.
9
8. Automation, AI-Assisted IT, and Emerging Technologies
Candidates demonstrate the ability to evaluate appropriate uses of automation and emerging technology within modern IT environments.
Assessment scenarios may involve:
Candidates are also expected to recognize risks involving:
- Basic scripting and automation concepts.
- PowerShell, Bash, or Python use cases.
- APIs and workflow automation.
- Automated provisioning or configuration.
- AI-assisted service-desk support.
- Automated ticket classification and triage.
- AIOps and intelligent monitoring.
- AI-assisted troubleshooting.
- IoT and edge environments.
- Emerging cloud and digital-workplace technologies.
- Inaccurate AI-generated recommendations.
- Inappropriate automation.
- Data exposure.
- Excessive privileges.
- Lack of human validation.
- Poor change control.
10
Responsible Automation Principle
Automate Appropriately → Validate the Result → Protect the Environment → Maintain Human Accountability
Skills Tested:
Automation • Scripting Concepts • APIs • AI-Assisted Operations • Emerging Technology • Validation • Responsible Technology Use
CITP®
CITP®–IBACTP® Information Technology Competency Model
The CITP® competency model consists of eight integrated dimensions.
1. IT Foundations, Hardware, and Operating Systems
Understand computer systems, devices, processors, memory, storage, operating systems, virtualization, drivers, services, and endpoint configurations.
2. Networking, Connectivity, and Infrastructure
Apply TCP/IP, addressing, DNS, DHCP, routing concepts, wireless, remote access, and enterprise connectivity fundamentals.
3. Cloud, Virtualization, and Modern Infrastructure
Understand cloud-service models, virtual machines, storage, identity, cloud networking, SaaS, hybrid environments, and modern infrastructure.
4. Cybersecurity, Identity, and Endpoint Protection
Apply account security, permissions, MFA, least privilege, endpoint hardening, patching, malware protection, secure configuration, and basic security monitoring.
5. Applications, Databases, Storage, and Data Services
Understand enterprise applications, database concepts, storage, file systems, permissions, backup, recovery, and data availability.
6. Technical Support, Troubleshooting, and Service Management
Diagnose technical problems, support users, document incidents, prioritize tickets, escalate appropriately, and apply service-management practices.
7. IT Operations, Automation, and Reliability
Apply monitoring, configuration management, scripting concepts, automation, backup, recovery, change management, and operational improvement.
8. AI-Assisted IT and Emerging Technologies
Evaluate AI-assisted support, AIOps, automation, IoT, edge, collaboration technologies, and emerging IT environments.
CITP® Professional Progression
Understand → Configure → Support → Secure → Troubleshoot → Restore → Improve
CITP®
CITP® Certification Competency Standard
The CITP® certification validates competency across the complete IT support and operations lifecycle:
- Understand
- Configure
- Secure
- Monitor
- Diagnose
- Resolve
- Restore
- Document
- Improve
The ultimate testing objective is:
Understand the Environment → Identify the Issue → Apply the Right Technology → Secure the System → Resolve the Problem → Restore the Service → Improve Future Operations
A successful CITP® candidate demonstrates not simply that they know information technology, but that they can apply IT knowledge professionally to keep technology secure, available, reliable, and useful to the organization.
Information Technology
Standards and International Framework Alignment — CITP®
The CITP® Body of Knowledge incorporates relevant principles from recognized standards and professional practices, including:
- ISO/IEC 20000-1
- ISO/IEC 27001
- ISO/IEC 27002
- ISO/IEC 27005
- ISO 22301
- ISO 31000
- ISO/IEC 42001
- ISO/IEC 23894
- NIST Cybersecurity Framework
- NIST NICE Workforce Framework
- Relevant NIST cybersecurity and infrastructure guidance
- Relevant CISA cybersecurity guidance
- Recognized IT service-management, cloud, security, continuity, and operational practices
- CITP® Framework Application Progression
CITP®
CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL (CITP®)
- CITP® Professional Objective
- Understand Technology → Configure Systems → Support Users → Secure Operations → Troubleshoot Problems → Improve Services
Support Technology. Secure Operations. Solve Problems. Enable the Business.
The Certified Information Technology Professional (CITP®) is a comprehensive, vendor-neutral professional certification designed to validate practical competency across the core areas of modern information technology.
CITP® prepares professionals to support and operate technology environments involving:
Computer Systems • Operating Systems • Networking • Cloud • Cybersecurity • Databases • Applications • Technical Support • IT Operations • Service Management • Automation • Emerging Technologies
The certification is intended for professionals who need a broad and integrated understanding of how enterprise technologies work together.
CITP®
Why CITP®?
Information Technology Is the Operating Foundation of the Modern Enterprise
Organizations rely on technology for:
A single IT issue can quickly affect productivity, customer experience, security, or business availability.
An account problem may prevent access to critical systems.
A network issue may interrupt cloud applications.
A failed endpoint may affect productivity.
A configuration error may create a security vulnerability.
A cloud outage may interrupt business operations.
An unsupported application may expose the organization to risk.
That means modern IT professionals must understand more than one technology discipline.
They must understand how systems, users, networks, cloud, applications, data, security, and support processes interact.
CITP® is designed around that integrated reality.
- Communication
- Collaboration
- Applications
- Data
- Cloud services
- Cybersecurity
- Customer support
- Finance
- Operations
- Remote work
- Business continuity
- Digital transformation
What Is CITP®?
The Certified Information Technology Professional (CITP®) is a comprehensive, vendor-neutral professional certification designed to validate broad competency across the core technologies, services, operational practices, and support functions that enable modern organizations to work effectively.
CITP® prepares professionals to support, configure, secure, monitor, troubleshoot, maintain, and improve technology environments that may span endpoints, operating systems, networks, cloud services, applications, databases, storage, identity systems, security controls, and business-support platforms.
The certification is designed around transferable IT competencies rather than dependence on a single operating system, cloud provider, hardware manufacturer, software platform, or service management tool. This allows CITP® professionals to apply the same underlying principles across diverse organizational and technology environments.
CITP® addresses the interconnected nature of modern information technology. A single technical issue may involve several systems at once. For example, a user may be unable to access a cloud application due to an identity issue, a network issue, an endpoint configuration error, a permissions conflict, or a service outage. Effective IT professionals must therefore understand how multiple technology domains interact.
The certification develops professional competency in areas such as:
- Computer hardware and endpoint systems
- Windows and Linux operating-system concepts
- User accounts, permissions, and access
- Networking and TCP/IP
- DNS and DHCP
- Wireless and remote connectivity
- Cloud computing
- Virtualization
- Cybersecurity fundamentals
- Identity and access management
- Endpoint protection
- Applications and software services
- Databases and data services
- Storage and file systems
- Backup and recovery
- Technical support
- Structured troubleshooting
- IT service management
- Incident and request handling
- Documentation and knowledge management
- Monitoring and IT operations
- Scripting and automation concepts
- AI-assisted IT operations
- Emerging technologies
CITP® Professional Focus
CITP® is designed to develop professionals who can move through the complete IT support and operations lifecycle:
Understand → Configure → Support → Secure → Monitor → Troubleshoot → Restore → Improve
The certification does not simply ask:
“Do you know IT?”
It asks:
“Can you understand the environment, identify the problem, secure the system, support the user, restore the service, document the solution, and improve the operation?”
CITP®
Why CITP®?
Information Technology Is More Connected Than Ever
Modern organizations rely on technology for nearly every business activity.
Employees depend on devices, networks, applications, cloud platforms, collaboration systems, identity services, and data. Customers depend on digital services. Business operations depend on reliable infrastructure. Cybersecurity depends on well-managed systems. Remote and hybrid work depend on secure connectivity.
As a result, IT professionals can no longer operate effectively with knowledge of only one isolated technology.
A simple support request may involve:
Endpoint → Identity → Network → Application → Cloud → Security → Data
For example:
CITP® develops the integrated technical perspective required to investigate these situations systematically.
- A user cannot sign in to an application.
- The account may be locked.
- MFA may not be functioning.
- DNS may not be resolving correctly.
- The device may have lost network connectivity.
- The cloud service may be unavailable.
- A security policy may be blocking access.
- The application itself may be experiencing a failure.
CITP®
CITP® Is About Professional IT Competency
CITP® moves beyond isolated technical knowledge and emphasizes the ability to make appropriate professional decisions.
A CITP® professional should be capable of asking:
- What is the user or business requirement?
- Which technology components are involved?
- What changed?
- What evidence is available?
- Is the issue local or enterprise-wide?
- Is this a configuration, connectivity, application, identity, security, or infrastructure problem?
- What is the likely root cause?
- What action can safely resolve the issue?
- Does the issue require escalation?
- Has service been fully restored?
- Should documentation or a knowledge article be updated?
- What can be improved to prevent recurrence?
CITP® Problem-Solving Progression
Identify → Investigate → Diagnose → Resolve → Validate → Document → Improve
CITP®
Core CITP® Competency Areas
1. Computer Systems and Operating Environments
CITP® develops foundational competency in how modern endpoint and server systems operate.
Professionals develop understanding of:
- Hardware components
- Processors and memory
- Storage devices
- Peripheral technologies
- Windows concepts
- Linux concepts
- File systems
- Services and processes
- Drivers
- System configuration
- User profiles
- Permissions
- Virtual machines
- Endpoint configuration
Professional Objective
Understand how systems operate so that they can be configured, supported, secured, and troubleshot effectively.
2. Networking and Connectivity
Almost every modern IT service depends on connectivity.
CITP® addresses:
The objective is not to create a specialized network engineer, but to ensure IT professionals can recognize and troubleshoot common connectivity problems.
- TCP/IP
- IPv4 and IPv6 concepts
- IP addressing
- DNS
- DHCP
- LAN concepts
- Wireless networking
- Routing and switching awareness
- Internet connectivity
- Remote access
- VPN concepts
- Network troubleshooting
- Basic network security
3. Cloud Computing and Virtualization
Modern IT professionals increasingly support services that do not reside entirely within the traditional data center.
CITP® develops familiarity with:
- IaaS
- PaaS
- SaaS
- Public, private, and hybrid cloud
- Virtual machines
- Cloud storage
- Cloud identity
- Virtual networking
- Hosted applications
- Cloud availability
- Resource monitoring
- Cloud-support concepts
- Distributed environments
Professional Objective
Understand how cloud and virtual infrastructure integrate with everyday IT support and operations.
4. Cybersecurity, Identity, and Endpoint Protection
Every IT professional contributes to organizational cybersecurity.
CITP® integrates practical security principles involving:
CITP® helps professionals understand that secure IT operations are part of normal technology management, not a separate responsibility handled only by cybersecurity teams.
- Authentication
- Authorization
- User permissions
- MFA
- Least privilege
- Password security
- Endpoint protection
- Anti-malware
- Secure configuration
- Patch management
- Firewalls
- Data protection
- Backup
- Security awareness
- Incident recognition
- Appropriate escalation
5. Applications, Databases, Storage, and Data Services
IT professionals frequently support applications and data without serving as full-time developers or database administrators.
CITP® therefore develops practical awareness of:
The goal is to understand how application and data services contribute to end-to-end IT service delivery.
- Enterprise applications
- Application dependencies
- Installation and configuration
- Application permissions
- Database concepts
- SQL awareness
- Data storage
- File shares
- Storage capacity
- Data access
- Backup
- Recovery
- Application integration
- Data availability
6. Technical Support and Troubleshooting
Technical support is one of the defining professional competencies of CITP®.
Candidates develop a structured approach to troubleshooting:
Identify the Problem → Gather Information → Establish Scope → Develop a Hypothesis → Test → Resolve → Validate → Document
Relevant scenarios may involve:
CITP® emphasizes evidence-based troubleshooting rather than random trial and error.
- Endpoints
- Operating systems
- User accounts
- Printers
- Networks
- Wireless
- Applications
- Cloud services
- Storage
- Authentication
- Permissions
- Performance
- Security
- Remote access
7. IT Service Management and User Support
Good IT support is not only technical.
Professionals must also manage requests, expectations, priorities, communication, and documentation.
CITP® addresses:
- Service desk concepts
- Incidents
- Service requests
- Prioritization
- Escalation
- Ticket management
- Knowledge bases
- Documentation
- Service quality
- Customer communication
- Change awareness
- Problem management concepts
- Continual improvement
Professional Objective
Restore technology while maintaining an effective and professional user experience.
8. Automation, AI-Assisted IT, and Emerging Technology
IT operations are increasingly automated and AI-assisted.
CITP® introduces professionals to concepts involving:
AI and automation are treated as tools that support professional judgment rather than replace it.
- PowerShell
- Bash
- Python
- APIs
- Workflow automation
- Automated provisioning
- Configuration automation
- AI-assisted support
- Automated ticket triage
- Knowledge search
- Incident summarization
- AIOps
- Predictive monitoring
- IoT
- Edge technology
- Emerging digital workplace technologies
Responsible IT Automation Principle
Automate the Repetitive → Validate the Result → Protect the Environment → Maintain Human Accountability
CITP®
CITP® for Early-Career Professionals
CITP® provides a structured professional foundation for individuals beginning or developing an IT career.
Candidates benefit from developing broad competence before specializing in areas such as:
This makes CITP® suitable as both a career-entry credential and a broad professional competency certification.
- Cybersecurity
- Cloud computing
- Network engineering
- Information systems
- DevSecOps
- Data
- IT governance
- Technology management
CITP®
CITP® for Experienced IT Professionals
CITP® can also benefit practitioners who already possess experience in one technology area but want to validate broader cross-domain competency.
For example:
A support specialist may want stronger knowledge of cloud and security.
A systems administrator may need broader service management competencies.
A network professional may want stronger knowledge of operating systems and application support.
A cybersecurity professional may want broader knowledge of IT infrastructure.
CITP® provides a common framework connecting these disciplines.
CITP®
CITP® Professional Value Proposition
CITP® integrates:
Systems + Networking + Cloud + Cybersecurity + Applications + Data + Technical Support + IT Operations + Automation + AI-Assisted IT
The certification develops professionals capable of viewing technology as an integrated service environment rather than as a collection of unrelated systems.
Its central professional objective is:
Understand the Technology → Support the User → Secure the Environment → Solve the Problem → Restore the Service → Improve the Operation
CITP®
CITP® Professional Identity
A CITP® professional is positioned as more than someone who can follow troubleshooting instructions.
The credential is designed to represent a professional who can think across the complete IT environment.
That is the professional mindset CITP® is designed to develop.
CITP® — Support Technology. Solve Problems. Secure Operations. Enable the Business.
- Can the system operate?
- Can the user access it?
- Can it connect?
- Is it secure?
- Is the application functioning?
- Is the data available?
- Can the problem be diagnosed?
- Can service be restored?
- Can the solution be documented?
- Can the environment be improved?
CITP®
What Makes CITP® Different?
Broad IT Competency Across the Enterprise Technology Environment
CITP® connects the major domains required for modern technology support and operations.
SYSTEMS
Understand hardware, operating systems, storage, virtualization, and endpoint environments.
NETWORKS
Understand TCP/IP, connectivity, DNS, DHCP, wireless, remote access, and network services.
CLOUD
Understand cloud models, virtual infrastructure, hosted services, identity, storage, and cloud operations.
SECURITY
Apply access control, endpoint security, secure configuration, patching, backup, incident awareness, and data protection.
APPLICATIONS & DATA
Understand applications, databases, storage, integration, permissions, and data availability.
SUPPORT
Diagnose problems, communicate with users, document incidents, escalate appropriately, and restore services.
OPERATIONS
Apply monitoring, backup, recovery, change management, documentation, and service-management practices.
AUTOMATION & AI
Use scripting, automation, and AI-assisted tools to improve efficiency while maintaining professional judgment and oversight.
CITP®
CITP® Certification Testing Philosophy
The CITP® assessment is designed around practical questions that IT professionals encounter in real environments:
Can you understand the situation?
Interpret the system, service, user, network, cloud, application, or security condition.
Can you identify the problem?
Determine the most likely technical cause or operational issue.
Can you select the appropriate action?
Choose a safe, efficient, and technically appropriate response.
Can you restore service?
Resolve the issue while minimizing additional disruption or risk.
Can you improve the environment?
Identify documentation, configuration, security, automation, or process improvements that reduce recurrence.
CITP®
CITP® Tools, Technologies, and Applications
CITP® remains vendor-neutral while exposing candidates to representative technology categories.
Systems
Windows • Linux • Virtual Machines • File Systems • Storage • Endpoint Management
Networking
Ping • Traceroute • DNS Tools • IP Utilities • Wireshark Concepts • Wireless • Routers • Switches
Cloud
Virtual Networks • Cloud Storage • SaaS • Identity • Virtual Machines • Cloud Monitoring
Security
MFA • Endpoint Protection • Firewalls • Patch Management • Backup • Secure Configuration
Support & Operations
Ticketing Platforms • Remote Support • Monitoring • Asset Management • Knowledge Bases
Automation
PowerShell Concepts • Bash Concepts • Python Concepts • APIs • Scripts • Workflow Automation
AI-Assisted IT
AI Support Assistants • Automated Ticket Triage • AIOps • Intelligent Search • Incident Summarization
The focus is:
User or Business Need → Technology → Diagnosis → Resolution → Documentation → Improvement
CITP®
- Understand
- Apply
- Support
- Secure
- Operate
- Improve
Framework alignment does not constitute accreditation, recognition, approval, or endorsement by the referenced organizations.
The examination
Exam & Certification Details
Everything you need to plan your sitting.
CITP-100
Exam code for the Professional-level Information Technology credential.
100 questions (maximum)
Multiple choice, completed in 120 minutes.
700 out of 1000
Passing score. Delivered in English.
Recommended experience
A minimum of two years of experience in information technology or a closely related technology discipline.
Where you sit it
IBACTP® approved testing centers and online proctored delivery
Staying certified
Three-year certification cycle with continuing professional education
Choose your route
Four ways to enroll. One credential.
Every route leads to the same CITP® examination and the same designation.
Progression
Your Certification Pathway
Start as a Professional. Advance as a Leader.
Get started
Ready to certify as a CITP®?
Self-Paced Learning
Exam fee only, with complimentary course materials provided — $400 USD.
Virtual Instructor-Led Training
4 days, 2 hours daily online. All course materials + Exam — $1,200 USD.
Bootcamps & Intensives
10 days, 2 hours daily. All course materials + Exam — $1,800 USD.
Corporate Training
Certify a whole team on a schedule that suits your organization. Fees negotiable.
Take the next step in Information Technology
Apply, choose your preparation route and book your examination with an approved provider.
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